February 24, 2024
Viator Customer Service Phone, Viator Complaints Email

Viator is a well-known online travel booking platform that offers a wide range of tours, activities, and attractions around the world. As a traveler, you may have encountered situations where you need to reach out to Viator for various reasons, such as contacting a supplier, addressing complaints, or seeking assistance from customer service. In this article, we will guide you on how to access Viator’s supplier phone number, complaints email address, and customer service phone number in the USA.

Understanding Viator

Before we delve into the specific contact details, let’s briefly understand what Viator is all about. Viator, a subsidiary of TripAdvisor, provides travelers with the convenience of browsing and booking tours and activities in numerous destinations globally. With Viator, you can explore a diverse range of experiences, from guided city tours to adventurous outdoor activities and cultural excursions.

Contacting Viator’s Supplier Phone Number

When you book a tour or activity through Viator, it’s essential to have direct communication with the supplier. Contacting the supplier allows you to obtain vital information, clarify any queries, or make necessary arrangements for your upcoming experience. Whether you have specific requests or need to confirm certain details, reaching out to the supplier can enhance your overall travel experience.

Locating the Supplier Phone Number

To find the supplier phone number associated with your Viator booking, you can follow these steps:

  1. Visit the Viator website and log into your account.
  2. Go to the “My Trips” section, where you will find a list of your bookings.
  3. Select the specific booking for which you want to contact the supplier.
  4. Look for the supplier’s contact information, including the phone number, which is often provided in the booking details or voucher.

By using this method, you can easily locate the supplier’s phone number and establish direct communication.

Addressing Viator Complaints via Email

While Viator strives to offer excellent service, occasional issues or concerns may arise during the booking process or the actual experience. Viator understands the importance of addressing customer complaints promptly and effectively. By bringing your concerns to their attention, you not only help improve the quality of their services but also increase the chances of finding a satisfactory resolution.

Finding Viator’s Complaints Email Address

If you need to lodge a complaint with Viator, you can do so by emailing their dedicated complaints department. Follow these steps to find Viator‘s complaints email address:

  1. Visit the Viator website and navigate to the “Contact Us” or “Customer Support” section.
  2. Look for the option to submit a complaint or contact their complaints department directly.
  3. Click on the appropriate link or email address provided to access the complaints email form.
  4. Provide a detailed description of your complaint, including relevant booking information, dates, and any supporting evidence or documentation.

By utilizing this method, you can express your concerns to Viator’s complaints department and initiate the process of resolving any issues you may have encountered.

Reaching Viator’s Customer Service Phone Number in the USA

Viator’s customer service team is available to assist you with a wide range of queries and concerns. Whether you need help with a booking, have questions about specific tours or activities, or require general assistance, contacting customer service can provide you with valuable support and guidance.

Obtaining Viator’s Customer Service Phone Number

To access Viator’s customer service phone number in the USA, follow these steps:

  1. Visit the Viator website and navigate to the “Contact Us” or “Customer Support” section.
  2. Look for the option to call their customer service team.
  3. Dial the provided phone number to connect with a Viator representative.
  4. Be prepared to provide relevant information, such as your booking details, to assist the customer service representative in addressing your query effectively.

By reaching out to Viator’s customer service phone number, you can get personalized assistance and resolve any concerns or questions you may have regarding your bookings or experiences.


In conclusion, accessing Viator’s supplier phone number, complaints email address, and customer service phone number in the USA can greatly assist you in various scenarios related to your bookings and travel experiences. By contacting the supplier, you can establish direct communication and make necessary arrangements. Addressing complaints via email enables you to voice your concerns and seek resolution, while reaching out to customer service ensures you receive personalized assistance. Viator values its customers’ satisfaction and aims to provide reliable support throughout your journey.


  • Can I contact Viator’s supplier directly if I have questions or specific requests?

    Yes, you can contact Viator’s supplier directly by accessing their phone number, which is usually provided in your booking details or voucher.

  • What should I include in my complaint email to Viator?

    When lodging a complaint with Viator, provide a detailed description of your concern, including relevant booking information, dates, and any supporting evidence or documentation.

  • Is Viator’s customer service available 24/7?

    Viator’s customer service availability may vary, but they strive to provide assistance and support during their operational hours. Check their website for specific contact hours.

  • Can I request a refund through Viator’s customer service?

    Yes, if you are eligible for a refund based on Viator’s cancellation policy or encounter any issues with your booking, you can discuss your refund request with their customer service team.

  • How long does it usually take for Viator to respond to complaints or inquiries?

    Viator aims to respond to complaints and inquiries promptly. However, response times may vary depending on the nature and complexity of the issue. They strive to address customer concerns in a timely manner.

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